For our subscriptions, unfortunately our system is limited with what we can do with tax after you purchased a subscription. Please send us a copy of your tax exempt certificate at support@gloo.us. When we receive it, we can extend your subscription by one month to compensate for the extra amount paid. Or, if you prefer, we can help you to cancel cancel this subscription and renew/subscribe again without the tax.
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If you would like to be taken off the auto-renewal program so you can manually renew each year with your tax exempt number, please go to My Account and change the auto-renewal status.

We apologize for the inconvenience, but we will be sure to extend you for more than the value of the tax if you wish to keep it the same.
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